A small fleet of Cruise robotaxis in San Francisco suddenly stopped operating on Tuesday night, effectively stopping traffic on a street in the city’s Fillmore district for a couple of hours until employees were able to arrive. TechCrunch first noticed a Reddit post that featured a photo of the stalled driverless cabs at the corner of Gough and Fulton streets. Cruise — which is General Motor’s AV subsidiary — only launched its commercial robotaxi service in the city last week. The rides feature no human safety driver, are geo-restricted to certain streets and can only operate in the late evening hours.
Cruise apologized for the incident in a statement, but gave little explanation for what caused the mishap. “We had an issue earlier this week that caused some of our vehicles to cluster together,” a Cruise spokesperson said in a statement to TechCrunch. “While it was resolved and no passengers were impacted, we apologize to anyone who was inconvenienced.”
The GM-backed AV startup won the first driverless taxi permit in a major US city, and began offering San Francisco residents free rides in February. After launching its paid passenger service on June 24, early reviews from Cruise passengers came pouring in. One passenger noted that his Cruise car took an unusually long route to get to his home. Another passenger seemed to have a more positive experience, even leaving a cash tip for the driverless car.
I got to ride in a @Cruise car (named Falafel) as an early paying customer this week! Falafel was an excellent driver and the whole ride felt safe and smooth. I couldn’t find an option to tip Falafel so I just left some coins in the cup holder – hope that’s ok. pic.twitter.com/OYnyTyleYl
— Rob Zimmerman (@robmzimmerman) June 26, 2022
This week’s traffic jam appears to be Cruise’s first major stumbling block, at least for its commercial service. Back in April, police stopped a Cruise car for not having its headlights on. Officers appeared unsure of how to proceed after discovering there was no human behind the wheel.
The State of California requires AV companies to report any collision that involve property damage, bodily harm or death to the DMV, which publishes the data online. A total of 18 reports involving Cruise vehicles have been filed this year.